Refund policy

Return & Refund Policy

 

Thank you for choosing KaiCoes

Every KaiCoes piece is created with intention—to encourage, inspire, and celebrate those who serve others and live with purpose. Because our products are made especially for you after your order is placed, we take great care in creating and delivering each item.

Order Accuracy

Please review your order carefully before completing your purchase. KaiCoes is not responsible for incorrect addresses, incorrect sizes, or incorrect product selections entered at checkout.

If you notice an error shortly after placing your order, please contact us as soon as possible and we will do our best to assist you.

Returns & Exchanges

At KaiCoes, every item is made specifically for each customer after purchase. Because of this, we do not accept returns or exchanges for:

* Incorrect size selection

* Change of mind

* Ordering the wrong color or style

We encourage you to carefully review sizing information before ordering. If you need help choosing a size, please reach out—we are happy to help.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us.

If your order arrives damaged, has a printing issue, or you receive the wrong item, please contact us within 14 days of delivery with:

* Your order number

* Photos of the issue

* A brief description of the problem

At email address:  info@kaicoes and we will review your request and work to make it right.

Our Commitment

KaiCoes exists to create meaningful products that remind healthcare workers and believers that their dedication, compassion, and faith matter.

Thank you for allowing us to be part of your journey.

With gratitude,

The KaiCoes Team